Returns
For safety and hygienic reasons, unfortunately we can't accept returns for face masks. 

But if you're unsatisfied with your purchase, or have another issue, send us a note at support@getcheekies.com and we'll do our best to make it right.

Fit Matters Policy

We know how important size and fit are when you wear a mask - for both comfort and protection.  From a recent study on the efficacy of face masks, researchers concluded that "...gaps (as caused by an improper fit of the mask) can result in over a 60% decrease in the filtration efficiency."

So we've decided to do something unique to help ensure you have the best fit. If your mask is too large or too small, let us know and we'll send you a different size at no charge. Applies to all masks except for Minis.

Here's how you do it:

Reach out to support@getcheekies.com if the mask you purchased doesn't fit to your liking, and we will make it right for you—including sending you a new size if that’s what’s needed. Due to sanitary reasons we cannot accept returns on masks, so consider your Cheekies your keepsakes forever.

Learn more by reading our announcement here.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make sure you're taken care of.

Gift cards
Unfortunately, we cannot accept returns on gift cards.